SOFT SKILLS FOR BUSINESS

FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS

3.2 SOFT SKILLS FOR BUSINESS

OBJECTIVE:
The objective is to develop both oral and written communication skills relating to organizational and
Business issues
Unit 1: ELEMENTS OF COMMUNICATION 14Hrs
Meaning, Importance, Objectives & Principles of Communication, , Process, impediments of effective
communication, Strategies for effective communication. Types and forms of communication
Nonverbal Communication- Body Language, Gestures, Postures, Facial Expressions, Dress codes, The
Cross Cultural Dimensions of Business Communication, Listening & Speaking, Techniques of Eliciting
Response, Probing Questions, Observation, Business and social etiquette.
Unit 2: PUBLIC SPEAKING 10 Hrs
Importance of Public Speaking and Speech Composition - Principles of Effective Speaking& Presentations.
Technical speeches & Non-technical presentations. Speech for introduction of a speaker - Speech for vote
of thanks -Occasional speech - Theme speech. Moderating programs - Use of Technology
Unit 3: INTERVIEW TECHNIQUES 08 Hrs
Importance of Interviews, Art of conducting and giving interviews, Placement interviews - discipline
interviews - Appraisal interviews – Exit interviews.
Unit 4: MEETINGS 08Hrs
Importance of Meetings -Opening and Closing Meetings - Participating and Conducting Group discussions.
Brain Storming, e– Meetings, preparing agenda and minutes of the meeting
Unit 5: BUSINESS COMMUNICATION 16Hrs
Business Letters: Inquiries, Circulars, Quotations, Orders, Acknowledgments Executions, Complaints,
Claims &Adjustments, Collection letter, Banking correspondence, Agency correspondence, Bad news and
persuading letters, Sales letters, Job application letters - Bio-data, Covering Letter, Interview Letters, Letter
of Reference. Memos, Minutes, Circulars &Notices.